Social Services

Our Social Services provides assistance to those who are vulnerable in society,
  • The Elderly
  • The Mentally or Physically Challenged
  • Children
  • Very low income or Single Parent households
  • Probationers

Applying for Help

All applicants for assistance are Means Tested, interviewed and assessed. This assessment should consider the following in order to make a fair and transparent decision:
  • Household income
  • Mortgages, loans, etc.
  • Essential utility costs
  • Food costs
  • Household savings
Required documents include:
  1. Passport
  2. Birth certificate
  3. Savings Account book/s or statements
  4. Utility bills or receipts
To be eligible, applicants must meet one or more of the following criteria:
  • Be Montserratian or have Permanent Residency status
  • Over sixty (60 ) years and unable to support themselves
  • Disabled and unable to support themselves
  • Caring for dependents and unable to support themselves.
Financial Assistance benefits are guided by an Annual Cost of Living Report that reviews the cost of the Nutritional and typical Shopping Baskets plus a Utilities Survey for a single-person household.

Social Protection

Our Social Protection function is Welfare Assistance that provides financial safety-nets to ensure that the needs of the person(s) is being met and their wellbeing maintained. The main criteria for all Welfare Assistance is that the client must be Montserratian, or have Permanent Residency status; however, this may not necessarily be a requirement with medical life-threatening emergencies. These criteria might also not apply in some Child Safeguarding cases. Payments can be provided for Medical Expenses as well as some other ‘one-off grants’, but with the arrangement is that the client, or some other responsible person, will commit to repay some or all of the costs incurred by Social Services. This may be done via Health Insurance claims, Social Security benefits, salary deductions, personal payments etc.
Medical Assistance
Medical Assistance includes support for the costs of:
  • Surgical care
  • Diagnostic testing
  • Dental care
  • Eye care
  • Ear care
  • Medication
One-Off Grants
These are one-time payments provided to cover various essential needs, for example:
  • Food
  • School Supplies (uniforms, school shoes, text books etc.)
  • Exam Fees
  • Essential Household Equipment (for example a fridge or stove)
  • Utility Bills
  • Cooking Gas
  • Equipment for Self Employment
  • Funeral Expenses
Rental Assistance
Rental assistance is provided for people renting Government-owned housing. Partial or total subsidy may be granted based on Means Testing and a mathematical formula factoring in disposable income, current Social Welfare benefits to determine appropriate rental assistance.

Children & Family

We respond to the social issues of children, juveniles and families. Our experts deal with vulnerable children and their family (child abuse, teenage pregnancy, parenting, and drug abuse Domestic Violence, Juvenile Delinquency, etc)
Services Include:
  • Individual advice and guidance for children and adults
  • Police and court related duties
  • Advice on Child Maintenance Services
  • Support for Foster Care children
  • Child Protection Issues
  • Domestic Violence Support
Foster Care Allowance is a monthly benefit provided to foster parents to assist with the living costs of children they are fostering. This includes both kinship and non-kinship foster placements. Foster children are also automatically assisted with school uniforms and supplies, bus passes and school lunch as appropriate.

Adult Services

Adult Services is responsible for Elderly Care & Other Vulnerable Adults. The Adult Services wants to ensure that people are able to live safely and independently for as long as is possible. This includes support through:
  • ‘Meals on Wheels’ Programme – providing a hot, cooked, nutritional meal to the elderly and disabled people in the community every weekday
  • Montserrat Senior Citizen Association – providing home caregiver services to the elderly and disabled to keep them in their homes and out of Residential Care for as long as possible.
  • The Look-Out Warden Supported Apartments – 50 specially designed and supervised apartments reserved for elderly people to allow them to enjoy independent living.
  • Warden Supported Facility in Sweeney’s – a 12-unit facility, Oriole Villas, is reserved for mentally challenged persons who are capable of living independently, but require some supervision and support.
  • Golden Years Home – a privately operated home for the elderly, run by the Golden Years Foundation. A number of public the public sector’s clients are accommodated there and the Ministry provides a subsidy to the Home.
  • Margetson Home – a Government operated home for the elderly.
  • Montserrat Red Cross Society Support
  • Evergreen Senior Citizen Club

Probation Services

Probation is an alternative sentencing designed to encourage the offender to become a more responsible person in the community without being placed in Prison. The Probationer is permitted to reside at home, maintain employment and carry out normal daily activities. A sentence of a Probation can be no less than six months and no longer than three years.
Services Include:
  • Assessments and Care Plan for each Probationer
  • Supervising the Probationer in the Community
  • Providing Guidance and Advice
  • Helping with Life Skills
  • Finding a Job
  • Referrals to other agencies of support, for example- housing
The Probation Service hopes to Achieve that the Probationers do not to re-offend, thereby reducing incidence and crime rate on Montserrat. Also that the probationers become productive, contributing members of society, with skills that promote integration into society. Ultimately the service hopes to create a safer community that works in partnership to minimize the risks of offending, re-offending and victimization.

Our Service Partners

In responding effectively to the needs of our clients, Social Services works very closely with other government departments, such as Health, Housing, Land Development Authority, Labour Department, Police, Pupil Support Unit, Education, and the Court. We also maintain a close working relationship with non-governmental agencies and statutory bodies such as the Montserrat Red Cross Society, Senior Citizen’s Association, Montserrat Utilities Limited, and Montserrat Social Security.

Get in touch…

For further advice or assistance from Social Services, call or visit our office to speak with a Social Services Officer. Your information is kept confidential.
Social Services is located at Ground Floor, E. Karney Osborne Building, Little Bay.
Phone: (664) 491-3895 / 8142